"Unused" for bath pillows. Strictly, a pillow tried once in the bath is used and not returnable. Confirm this is how the team enforces it, or soften to "unused or lightly tried, clean and dry" if you accept tried pillows today. The policy should say what you actually do.

Returns & Exchanges Policy

Last Updated: 10/22/2026

We want you to love your purchase. If you are not satisfied, you can return or exchange most items within 30 days of delivery. Returns and exchanges are free.

Holiday Returns

Orders placed from November 12 through December 31 can be returned until January 31, or within 30 days of delivery, whichever is later.

Return Conditions

To be eligible for a return or exchange, items must be:

• Returned within the return window
• Unused, with all original tags attached. A bath pillow that has been placed in water is considered used and cannot be returned
• In their original packaging*
• Purchased on badesofa.com, with proof of purchase. Items bought from another retailer, including Amazon, must be returned to that retailer.

*Not required for POOLSOFA orders delivered with white glove service. For these returns, you must have the item ready for pickup at the scheduled time.

Items Not Eligible for Return

• Items marked Final Sale
• Opened body care and sauna fragrance products, such as body oil, body scrub, and Sauna Fragrance Concentrate
• Bulk and wholesale orders (10 or more units)
• Gift cards
• Original shipping charges, except on damaged, defective, or incorrect items
• The $150 POOLSOFA white glove delivery fee

How to Start a Return or Exchange

• Bath pillows, SAUNASOFA, and accessories: use our Returns & Exchanges portal. You will receive a prepaid return label. For returns from Alaska and Hawaii, the cost of the return label is deducted from your refund.
• POOLSOFA: email support@badesofa.com with your order number, and we will arrange pickup with our delivery carrier.

Gift Returns

If you received a BADESOFA item as a gift, you can return or exchange it in our Returns & Exchanges portal using the order number or gift receipt. Gift returns are issued as store credit to you, or as an exchange, not as a refund to the purchaser. The purchaser is not notified of your return.

Exchanges

In our Returns & Exchanges portal, you can choose a new item or variant, and it ships right away. If the new item costs more, you will pay the difference. If it costs less, we will refund the difference to your original payment method.

Return Shipping

Attach the prepaid label securely, and remove or cover any old shipping labels so the barcode scans. Keep your drop-off receipt or tracking number until your refund is issued. If a return is lost in transit after drop-off, send us the receipt or tracking number and we will process your refund. If a return is lost because its label was missing or unreadable, we may not be able to process it.

Refunds

Once your return arrives and is inspected, we will issue your refund to your original payment method within 7 business days. Your bank may take a few more days to post it. Original shipping charges are non-refundable.

• Purchases paid with a gift card are refunded to a gift card.
• If you return part of a discounted bundle or promotion, your refund is the price you paid for that item after the discount.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email support@badesofa.com within 14 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a partial or full refund, including original shipping charges, and we will cover any return shipping.

For POOLSOFA deliveries, please inspect your order with the driver and note any visible damage on the delivery receipt before signing.

Bath Pillow Defects After the Return Window

Bath pillow defects that appear after the return window are covered by our Bath Pillow 1-Year Limited Warranty.

Returns That Do Not Meet These Conditions

Returns that do not meet the conditions above may be refused. We may limit or refuse returns when we see signs of policy abuse or fraud.

Contact Us

Questions about a return or exchange? Email support@badesofa.com.