Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In order to exercise your right of withdrawal, you must send us (BADESOFA Interior Design GmbH, Roonstraße 11, 50674 Köln, Tel: 0221/17074574, returns@badesofa.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract.

You can use the model_revocation_form or another clear declaration and send it electronically to returns@badesofa.de. If you make use of this option, we will immediately send you (by e-mail) a confirmation of receipt of such revocation. To meet the cancellation deadline, it is sufficient for you to send the notification of the exercise of the right of cancellation before the end of the cancellation period (14 days after receipt of the goods).

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you immediately and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We can refuse the repayment until we have received the goods back or until you have provided
or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us without undue delay, and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract.

ONTARO GmbH

c/o BADESOFA

Hüttenstr. 100-102

50170 Kerpen

Kerpen. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Please send the returns exclusively to our logistics partner Ontaro GmbH.

You can reach our customer service under:

BADESOFA Interior Design GmbH

Roonstrasse 11

50674 Cologne

hello@badesofa.de

Weusually reply within 48 hours, but within five working days at the latest.