You have the right to cancel this contract and return your order within fourteen days without giving any reason. To exercise your right of withdrawal, please write us an email to returns@badesofa.de.

You can use the sample_cancellation_form or another clear declaration and send it electronically. You will then receive from us immediately (by e-mail) a confirmation of receipt of the revocation.

Please then send us the BADESOFA to be returned within 14 days back to our logistics service provider. At best, send the package in its original packaging at your own expense to the following address:

ONTARO GmbH
c/o BADESOFA
Hüttenstr. 100-102
50170 Kerpen


Please enclose a note with your name and the order number, so that a perfect assignment is possible. You are also welcome to enclose the cancellation form with the package.

The purchase price will be refunded after inspection of the goods according to the payment method you used. Please note: the processing can take up to 14 working days.